Refund & Return Policy
At Bactiveda India, your satisfaction is our top priority. We take great care to deliver high-quality, hygienic, and safe products. However, if you face any issue with your purchase, our Refund & Return Policy ensures a smooth resolution.
- Eligibility for Return or Replacement
You can request a return, replacement, or refund only if:
- You received a damaged, defective, or incorrect product.
- You raise the request within 7 days of delivery.
- The product is unused, unopened, and in its original packaging.
- Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Used or opened soaps and personal care products.
- Products damaged due to mishandling after delivery.
- Items purchased during promotional or clearance sales (unless defective).
- Return Process
To initiate a return or replacement:
- Email us at 📩 info@bactiveda.com with your order ID, product photos, and reason for return.
- Our support team will verify your request within 2–3 business days.
- If approved, you will receive instructions for pickup or courier return.
- Refunds
- Once we receive and inspect the returned product, we’ll notify you of the refund status.
- Approved refunds are processed within 7–10 business days via your original payment method.
- Shipping charges (if any) are non-refundable, except in cases of wrong or damaged product delivery.
- Cancellations
- Orders can be cancelled before dispatch by contacting our support team.
- Once shipped, the order cannot be cancelled but may be eligible for return as per the above policy.
- Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or contact us at info@bactiveda.com for assistance.
Contact Us
For all return, replacement, or refund-related queries, contact:
📧 info@bactiveda.com
🌐 www.bactiveda.com
🏢 Bactiveda India (Sakhi Kaushalam SHG), New Delhi, India
